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Answers about Krakow chauffeur service, airport transfers, and bookings.
Your chauffeur meets you in arrivals with a name sign while we track the flight and adjust pickup time. You receive a WhatsApp/SMS update after landing. Airport transfers include 60 minutes of complimentary waiting.
Meet & greet, flight tracking, included waiting time, premium water, Wi-Fi, and charging. City pickups include 15 minutes of waiting.
Yes. Choose a vehicle category during booking and we confirm availability with concierge. If a model is unavailable we propose an equivalent upgrade.
Yes. Add the request during booking and we confirm availability in advance (including ISOFIX options).
For peak hours we recommend 12–24 hours ahead. Same-day bookings are possible when vehicles are available.
Yes. We provide intercity rides across Poland and selected EU cities on request.
Yes. Corporate accounts receive monthly invoicing, VAT documentation, and dedicated support.
Yes. Contact concierge to adjust pickup time, stops, or vehicle. Cancellation terms are shared before payment.
We accept Visa, Mastercard, and American Express via secure Stripe checkout. All payments are processed online before your ride. We do not accept cash payments.
Free cancellation up to 24 hours before the scheduled pickup. Late cancellations may incur a fee. Full details are provided during the booking process.
Yes. We offer cross-border transfers to Prague, Vienna, Budapest, Berlin, Bratislava, and other European cities. Contact concierge for a custom itinerary.
Yes. You can add a return trip during the booking process. We coordinate both pickups and ensure a chauffeur is assigned for each leg of your journey.
We monitor all flights in real time. Your chauffeur will automatically adjust the pickup time to match your actual arrival — at no extra charge.
Yes. A detailed receipt is sent via email after every ride. We also offer monthly corporate invoicing with full VAT documentation for business accounts.
Up to 3 passengers in our sedan classes (Comfort, Business, First Class — all Mercedes-Benz), or 6 in van classes (Van or Business Van — both Mercedes V-Class). For larger groups, we arrange multiple vehicles with coordinated logistics.